Cancellation and Refund Policy – Motoshare Canada

Welcome to motoshare.ca – your trusted platform for connecting with local bike and car rental services across Canada. Our mission is to make renting vehicles easy, safe, and accessible by connecting renters with verified providers. Please note that motoshare.ca is an intermediary platform only and is not involved in any payment or financial transactions.

This policy outlines our approach to cancellations and refunds and is designed specifically for users and service providers operating within Canada.

1. About Motoshare.ca

motoshare.ca operates as a Canadian digital platform that links customers with car and motorcycle rental providers across provinces and cities. We do not manage or process any financial transactions. Specifically:

• We do not collect rental payments or deposits.
• Cancellations and refunds are not handled by motoshare.ca.
• All financial dealings must be managed directly between the customer and the rental provider.

2. Canadian Cancellation Policy Guidelines

All cancellation requests should be addressed directly to the rental service provider you have booked with. Providers in Canada may have different cancellation terms depending on location and type of vehicle.

• We strongly recommend reviewing the cancellation policy before confirming any booking.
• motoshare.ca is not responsible for changes, penalties, or disputes related to cancellations.

3. Refund Terms and Responsibility

As a non-transactional platform, motoshare.ca does not offer or process refunds for bookings made through our website. Refund procedures vary by provider and must be handled independently.

• All refund requests must be submitted directly to the rental company.
• Customers are encouraged to retain all payment receipts and communications as proof of transaction.

4. Verifying Canadian Rental Providers

We encourage customers across Canada to verify the legitimacy of rental providers before making any bookings or payments. Best practices include:

• Researching online reviews and ratings specific to your province or city (e.g., Toronto, Vancouver, Calgary).
• Requesting clear documentation of rental terms and conditions, especially regarding refunds or cancellations.

5. Disclaimer: Platform Liability

motoshare.ca holds no legal responsibility for disputes or issues arising between renters and vehicle rental service providers. This includes:

• Cancellation disagreements or last-minute booking issues.
• Financial or refund-related conflicts.
• Fraud or misrepresentation by third-party vendors.

Customers must resolve such issues independently with the concerned rental provider.

6. Customer Guidelines for Booking in Canada

To enjoy a smooth and transparent rental experience across Canada, customers are advised to:

• Confirm cancellation and refund terms before making any payments.
• Keep communication via email or written form for documentation purposes.
• Request official invoices from Canadian service providers, especially for inter-province bookings.

7. Financial Transactions Responsibility

motoshare.ca does not accept or facilitate payments. All financial activities including:

• Booking fees and security deposits,
• Refunds for cancellations,
• Additional charges for mileage or insurance,

must be managed directly with the respective rental company.

8. Policy Updates

This Cancellation and Refund Policy may be updated periodically to reflect new standards and legal guidelines relevant to Canada. Changes will be published on this page. Continued use of motoshare.ca implies acceptance of any updated terms.

9. Contact Information

If you have any general questions regarding our policies, feel free to reach out via the contact form on motoshare.ca. For booking-specific issues such as cancellations or refunds, please contact the rental service provider directly.